Who do I talk to regarding financial and billing? Admissions?
Our business Office Manager would be able to assist you with all financial and billing concerns. For admissions, our Admissions Coordinator will be able to guide you through any and all necessary forms required upon admission as well as review the regulations regarding various insurances, MediCare, and MediCal.
What types of rooms are available?
Private beds, semi-private and triple bedrooms. Room availability can vary depending upon discharge but we will do our absolute best to accommodate you.
Can my loved one receive mail?
Mail is personally delivered to patients on a daily basis excluding the weekends and holidays.
For mail, you can address your envelopes using the following template:
Delta View Post Acute
ATTN: _____ Room:____
1210 A Street, Antioch 94509
Consider using our Send a Greeting feature on the website. Just type the recipient’s name and type your message. When it arrives in our email box we will print it and hand-deliver it to your loved one. You may also choose from a variety of postcards to personalize and mail to our facility for a small fee.
Is smoking permitted in the facility?
There are designated smoking areas in the outdoor area, however, for the safety and welfare of both residents and staff, we are a non-smoking facility.
Can I visit my loved ones?
Yes, of course! Appointments for visits can be made through our activities department.
What is the nurse to patient ratio?
Our staffing consists of 1 CNA per 8 patients, and 1 licensed nurse to 22 patients.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.